by jyoti | Mar 9, 2021 | Persona
Carl works at the call center and Cathy manages correspondence and information requests for the authority. Batch correspondence & Notification engine Workflow Tracking correspondence Use case: The system should track inbound correspondence and if they have been...
by jyoti | Mar 9, 2021 | Persona
Adam is porting-in to NYCHA from a PHA and is on public assistance. Port-in Eligibility Use case: The system should allow users to review household information and determine the eligibility for subsidy for port-ins. How it works: NYCHA will have a choice of entering...
