by jyoti | Mar 9, 2021 | Persona
Oscar is a new landlord that registers for the program. After a year, he requests a lease renewal and increases his rent. Application to program Use case: The system must have an intake process for new landlords who want to enter the program and set up their access to...
by jyoti | Mar 9, 2021 | Persona
Daniel’s father is the head of household, who is disabled. He does not complete the annual recertification and is subsequently moved-out. Upon follow-up notification, Daniel assists his father in requesting a restoration/reinstatement of subsidy and going...
by jyoti | Mar 9, 2021 | Persona
Roberta originally requests a transfer and later reports she is a victim of domestic violence. As a result, she needs to move out of her unit and ultimately out of the City for her safety. Request transfer Use case: The system should allow the head of households to...
by jyoti | Mar 9, 2021 | Persona
Frank and his son lose their jobs and his daughter moves out of the unit. Frank files an interim recertification requesting a financial hardship proration and minimum rent. NYCHA must determine his new HAP payment and utility allowance. Section 8 Workflow Interim...
by jyoti | Mar 9, 2021 | Persona
Betty is a current tenant living in a public housing unit that undergoes a RAD conversion. After the conversion, she completes her annual recertification and the PACT developer has conducted a contract rent change. Currently lives in a public housing development that...
